Episode Details

Focusing on relationship-building with your patients is a surprisingly effective way to establish long-term success in the practice. Tiff and Dana discuss why these relationships are such difference-makers, the two methods most critical to creating connection, and how to start implementing that success today.

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Transcript:

The Dental A Team (00:01.71)

Hello everyone. I'm so excited to be here today. Dana, thank you for being here. You completely rearranged your schedule for me today. Moving all things around, I know you had kid stuff going on. It's kind of the beginning of the school year for us here on the West Coast. I know East Coasters, you guys have a different timeframe that you work with, but here in Arizona, we start really early and my kids been in school for almost a week now. Dana, I know your kids are in school and you've got all this stuff happening. So thank you so much. How are you today? I know you rushed.

to get here with me and we rescheduled it and all the pieces to fit my schedule. So thank you. How are you doing today? How are the kids? Are they ready for school?

Dana (00:39.79)

Doing good, I'm doing good. Thank you so much for being willing and flexible. I know you know all about this time of year. Kids are doing good. I think it's mixed here in my house. I've got some that are ready to see their friends get back to more of like the social aspects of school and then I more focused more on the learning aspects and not super excited to get back.

The Dental A Team (00:54.953)

Absolutely.

The Dental A Team (00:59.533)

You've a mixed bag over there. You've got so many personalities in