Episode Details

Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.

Key Topics Discussed:

• Jojy's diverse background and path to her current role in healthcare operations
• The structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practice
• Jojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balance
• Jojy's passion for leadership development, mentoring, and helping team members reach their full potential
• Jojy's work-life balance strategies, including her podcast "The Deconstructed Woman"
• Resources and encouragement for other MGMA members to get involved in the organization's programs and community

Sources and Resources:

• Geneva Eye Clinic
• MGMA Community
• The Deconstructed Woman Podcast
• MGMA Managing Stress Program (contact Daniel Williams at dwilliams@mgma.com if interested)
• Jim Collins Books

We Want to Hear From You:
Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:

Daniel Williams: dwilliams@mgma.com

Ryan Reaves: rreaves@mgma.com

Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com

Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.