Episode Details

In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares insights on the evolving nature of human connection in relation to hospitality. 

Listen now to learn about:

• Human Connection in Hospitality: Learn why hospitality will remain a bastion of human-to-human connections despite increasing automation. 
• The Essence of Luxury: Discover the importance of mastery and human input in creating luxury experiences. 
• Changing Definitions of Luxury: Explore how younger generations define luxury through experiences, context, and social responsibility. 

Listen to our other episode for the first part of our conversation: The Most Creative Man in Hospitality

Watch this conversation on YouTube

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands