Episode Details

The MacVoices Live! panel dives into the CrowdStrike incident, sharing personal experiences with system crashes caused by the system update to Windows. Chuck Joiner, Dave Ginsburg, Brian Flanigan-Arthurs, Marty Jencius, Eric Bolden, Jim Rea, and Web Bixby explore the technical aspects of the issue, highlighting the wide-ranging effects on industries like airlines and hospitals. The conversation turns to the inevitable questions of accountability, legal implications, and the necessity for enhanced change management practices to avoid future crises.

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Chapters:

00:00 Introduction 00:26 MacVoices Live Kickoff 04:08 The CrowdStrike Incident 10:03 Impact on Different Companies 12:01 Microsoft's Recovery Solution 13:05 Compatibility with Apple Silicon 17:23 Parsing Error in CrowdStrike 21:10 Accountability and Consequences 24:31 CrowdStrike's Software Update Process 29:50 Potential Legal Ramifications 33:00 Examining Mistakes and Accountability

Links:

Change Management: Lessons From The CrowdStrike Outage https://365itsupport.com/Blogs/change-management-lessons-from-the-crowdstrike-outage/

Could our Macs be CrowdStruck? https://eclecticlight.co/2024/07/22/could-our-macs-be-crowdstruck/

Guests:

Web Bixby has been in the insurance business for 40 years and has been an Apple user for longer than that.You can catch up with him on Facebook, Twitter, and LinkedIn.

Eric Bolden is into macOS, plants, sci-fi, food, and is a rural internet supporter. You can connect with him on Twitter, by email at embolden@mac.com, on Mastodon at @eabolden@techhub.social, on his blog, Trending At Work, and as co-host on The Vision ProFiles podcast.

Brian Flanigan-Arthurs is an educator with a passion for providing results-driven, innovative learning strategies for all students, but particularly those who are at-risk. He is also a tech enthusiast who has a particular affinity for Apple since he first used the Apple IIGS as a student. You can contact Brian on twitter as @brian8944. He also recently opened a Mastodon account at @brian8944@mastodon.cloud.

David Ginsburg is the host of the weekly podcast In Touch With iOS where he discusses all things iOS, iPhone, iPad, Apple TV, Apple Watch, and related technologies. He is an IT professional supporting Mac, iOS and Windows users. Visit his YouTube channel at https://youtube.com/daveg65 and find and follow him on Twitter @daveg65 and on Mastodon at @daveg65@mastodon.cloud.

Dr. Marty Jencius has been an Associate Professor of Counseling at Kent State University since 2000. He has over 120 publications in books, chapters, journal articles, and others, along with 200 podcasts related to counseling, counselor education, and faculty life. His technology interest led him to develop the counseling profession 'firsts,' including listservs, a web-based peer-reviewed journal, The Journal of Technology in Counseling, teaching and