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Building a Customer-Centric Organization with Ilenia Vidili
Season 2
Episode 146
Published 4 years, 7 months ago
Description
Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and Author of the book, Journey to Centricity.
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