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Delivering Wow! The importance of providing outstanding Customer Experience
Description
Have you ever had a really bad Customer Experience with a brand & didn't tell a single person? A really bad Customer Experience spreads faster with more open ears than good ones, which is why CX is at the core of a brand!
Join the Angry Designers in their 30th episode as they tackle the topic and importance of Customer Experience. Over the course of the podcast, the bearded gents:
- what is CX
- what is a customer for life
- discuss the Zappos story
- break down the 3 key parts of a customers journey
- offer 4 tips to take back control
You will leave this podcast with a reinvigorated sense of what a good Customer Experience can provide
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