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It's getting technical up in here! Kylie welcomes PolyAI CTO & Co-Founder Shawn Wen to the show to discuss the complexities of building high-quality voice AI systems. From the limitations of large language models (LLMs) to the nuances across each layer of the tech stack, they'll cover setting up audio channels, streaming speech recognition, voice activity detection, and the uniquely global challenge of handling different accents and languages. Shawn gives away a bit of our secret sauce, while underscoring the importance of adapting technology to user characteristics and enterprise demands.

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