Episode Details

What do you do when a member cancels their subscription?

Do you a) put through the cancellation and move on with your life OR b) are you willing to give this tactic a go that might just get them to stay?

Team, we’re coming into a new season and we all know what that means - cancellations begin to rise as motivation dips. 

But it doesn’t have to be this way. We have a powerful FORMULA that not only has the power to change their minds, BUT even if they do - you’ll be able to replace them instantly.

And it ALL happens in the Exit Interview.

You’ll hear: 

• THE Exit Interview script (spoiler: it’s a gamechanger)
• The most powerful question you can ask that 9 times out of 10 will save the cancellation
• The secret offer that will bring them back in 3 months and cost you NOTHING!
• The real reason why people aren’t ever going to re-sign with your gym…

… and a whole lot more 

Want to stop your members from even wanting to cancel? Check out our episode on How to Bring a Member BACK from the Brink of Cancellation here.

WANT MORE:

• To say thank you for listening to the pod we’d like to gift you a FREE session to brainstorm a 3 Step Action Plan for your gym or fitness studio so you know EXACTLY what step you need to take to grow. Book in yours here
• Want to follow along behind the scenes? Check out @thegeronimoacademy and @hey.doza