Episode Details

Artificial intelligence is all around us. We’re supposed to believe that this is going to change everything for the better. Self-service and automation are taking over, and I'm not sure we're ready for it yet. From my frustrating experience with Taco Bell's new AI chatbot to the shocking announcement that 400 Taco Bell locations will no longer have indoor dining, this episode covers it all. Labor costs are driving these changes, but the customer service is suffering big time. Imagine getting your order wrong and not being able to walk inside to fix it! Plus, it's not just Taco Bell—big names like Home Depot and Walmart are also jumping on the AI bandwagon. The implications for customer service are scary. #AI #CustomerService #HomeDepot #Allegedly #TacoBell #DeleteMe

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