Episode Details

Your people need to hear from you. Radio silence is a terrible management practice and is a big driver of employee dissatisfaction. In the case of our delayed flight, all the pilot needed to do was provide a 30 second update to passengers regarding why we pulled off an active runway prior to takeoff. That simple action would have prevented unnecessary spinning and emotional waste. You can prevent spinning, gossip, speculation, and emotional waste by being prompt, clear, and as transparent as possible during times of uncertainty in your business.