Podcast Episode Details
Back to Podcast Episodes
What Are The Key Benefits of AI for Salesforce Admins?
Today on the Salesforce Admins Podcast, we sit down for an Admin Evangelist roundtable discussion with Josh Birk, Jennifer Lee, and yours truly.
Join us as we chat about how AI can help you be a better Salesforce Admin and what you can do to improve your prompts.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Josh Birk and Jen Lee.
Practice your AI promptsWith everything going on with Einstein Copilot and Prompt Builder, I wanted to bring the Admin Evangelists together to find out how they're thinking about AI and what you should do to get ready.
The number one thing that everyone agreed on is to start practicing your AI prompts. Josh recommends seeing if you can get your LLM of choice to tell you a dad joke. Then try and get it to tell you a better one. Just like how we had to learn how to write a good Google query, you'll quickly find out that some prompts are more effective than others.
Jennifer shares the story of how her husband used ChatGPT to help with their itinerary on their trip to Italy. They still had to double-check that the restaurants it recommended were still open and that the timing of everything made sense, but it was a great starting point for planning their vacation.
How Salesforce Admins can get help from AIBoth Josh and Jennifer also use AI to help with work. Jennifer's found ChatGPT to be really helpful for writing formulas. She used to spend hours on Google trying to find an example that matched the exact scenario she needed. These days, she can just write a prompt with her specific parameters and get back something useful in seconds. If Salesforce gives her an error, she can tell ChatGPT about it and it'll try to fix the code.
Josh, meanwhile, has been using AI to help generate Apex code from scratch when he's spinning up a demo org. As he's quick to point out, it's not necessarily helpful for the maintenance and debugging tasks that most developers do on a daily basis, but it's perfect for his particular use case.
The human in the loopOne last thing we talked about that I want to highlight is the importance of the human in the loop.
We used the example of someone calling a power company to find out why their electricity bill is higher. If a human has realized that the weather has a major effect on usage rates and created a screen flow to call the right API, then an AI might be able to give the customer the right answer. But you need a human in the loop to do that second-order thinking.
We'll have even more about how Salesforce Admins can use AI next week in Josh's deep dive episode, so be sure to subscribe to hear more from the Salesforce Admins Podcast.
Podcast swag
Learn more-
Trailhead: Get Started with Prompts and Prompt Builder
Admin Trailblazers Group
Social