Episode Details
Back to Episodes#852: How to Handle Emergency After-Hour Calls
Description
Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response.
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Define “true emergency” — what should the doctor actually have to come in for?
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Role play! Listen to example calls and set language to use.
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Place daily blocks for those emergency appointments.
She adds a couple additional pieces of advice, including using a rotating emergency response schedule with other practices.
Episode resources:
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Transcript:
Kiera Dent (00:00.782)
Hello, Dental A Team listeners. This is Kiera and welcome to the Dental A Team Podcast. I hope that you guys are having the best day of your life and I hope that you guys are just enjoying your time. I hope that you remember that right now you get to be a part of dentistry. It's a great time. It's an amazing profession and you get to change people's lives and I hope you just remember that you are changing lives and it is a great place to be. Also, if this dental podcast has blessed your life in any way, please do me a favor and leave a review. Share this in a Facebook group.
tag us while you're driving because my goal is to get this podcast into the hands of every single dental office out there and I can only do that with your help. So please, I will provide the free content. I will be here every single week with you guys. I just ask that you do me a favor and share this at least once a week with somebody or some group that you think it could benefit. That means the world to me and it's how we're going to be able to reach that mission. So today I just want to jump in a quick tactical podcast with you guys today on how can we actually handle emergency