Episode Details

In this episode, Dorothy Dowling, Managing Director of Horwath HTL and special advisor to the HSMAI Foundation Board, shares insights from the HSMAI Foundation's third annual State of Talent Report, focusing on talent recruitment, retention, and engagement in the hospitality industry. Listen now to learn about:

• Introduction to the State of Talent Report (00:00) - Overview of the report and its significance in the hospitality industry.
• Differences in the 2024 Report (02:11) - How the 2024 report differs from previous years and the focus on practical applications and case studies.
• Challenges in Talent Recruitment and Retention (05:09) - Key challenges observed in the hospitality industry regarding talent acquisition and retention.
• The Concept of Wisdom Workers (05:21) - Explanation of the term "wisdom workers" and its relevance in a multi-generational workforce.
• Impact of AI and Technology on Talent (10:04) - Discussion on how AI and technology are transforming the hospitality industry and the importance of upskilling.
• Best Practices for Upskilling and Reskilling (11:52) - Examples of leading companies' strategies for upskilling and reskilling their workforce.
• Importance of Employee Engagement (14:29) - How dynamic platforms and regular feedback can optimize the employee experience.
• Visibility Challenges in Remote and Hybrid Work (15:35) - Concerns about visibility for underrepresented groups in remote and hybrid work environments and strategies to address them.

If you enjoyed this, you may also enjoy:

• My Journey Learning and Leading Global Hospitality Businesses - Dorothy Dowling
• What Hospitality Providers Need To Know About Media Now - Dorothy Dowling
• Challenges and Opportunities with Hotel Brands Today: What I Saw As CMO of Best Western With 18 Brands - Dorothy Dowling
• How HSMAI Helps Hotel Sales, Marketing & Revenue Commercial Leaders - Bob Gilbert, HSMAI

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Ho