Episode Details

Matt Fanslow discusses the importance of understanding technicians' value, open communication about compensation, and collaborative problem-solving.

Show Notes

• Dutch Silverstein - Straight Talk to Technicians [E018]: https://mattfanslow.captivate.fm/episode/018
• Dutch Silverstein - Straight Talk to Technicians - Part 2 [E046]: https://mattfanslow.captivate.fm/episode/046
• Challenges Faced by Managers and Owners (00:01:30) 
• Demand for Better Compensation (00:02:43) 
• Assessing Value and Increasing Compensation (00:04:28) 
• Honest Conversations and Fear (00:05:54) 
• Hierarchy and Fairness (00:10:16) 
• Improving Communication and Grace (00:15:52) 
• Achieving Collective Success (00:18:12) 
• Recognizing Flaws in the System (00:19:28) 
• Taking a Step Back to Move Forward (00:20:58) 
• Accepting Criticism and Turning It into a Positive (00:22:05) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: mattfanslowpodcast@gmail.com

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/