Episode Details

In this issue of Vet Candy Magazine, we are focusing on the customer experience.  A positive customer experience promotes loyalty, helps you retain customers, and encourages brand advocacy. It is important to provide a remarkable experience and make them want to continue doing business with you — customers are your best resource for growing your brand awareness.  

We are also introducing you to a man who’s on a mission to make the customer experience amazing at veterinary clinics.  Alexandre Contreras VT, C.C.M.T, Inventor,  knows first hand that one of the worst veterinary experiences that can happen to a pet is having a nail cut too short and bleed during a nail trim.  Not only is the pet upset, the pet owner is as well.  That’s why he created a cool new nail clipping tool that keeps that from happening.

This program is brought to you by Merck Animal Health, makers of Nobivac vaccines.