Episode Details

Recently, GLN CEO & President David Ashcraft sat down with Cliff Robinson, Executive VP and "Chief People Person" at Chick-fil-A. If you've ever wondered what it's like to sit in a room with an experienced, high-level leader and listen to them share practical experience and wisdom, this is a great episode to dive into!  Cliff discusses how the Chick-fil-A is able to place such a high value on people while simultaneously maintaining a high standard of product and customer service. Cliff also shares about the role of innovation at Chick-fil-A, and some techniques he personally leverages to maintain his effectiveness as he leads.