Episode Details
Back to Episodes#848: How to Handle Rude Patients
Description
There’s always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There’s always a lesson to be learned in these situations.
Episode resources:
Practice Momentum Group Consulting
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Transcript:
Kiera Dent (00:00.91)
Hello Dental A Team listeners, this is Kiera and welcome to the Dental A Team podcast. I hope you guys are having the best day of your entire lives. I really do mean that. Today is, there's a really cool quote that I read and I want you guys to have it. It says, no matter how many mistakes you make or how slow your progress, you are still way ahead of everyone who isn't trying. That's from Tony Robbins. And I just, I read that the other day and I thought, gosh, our podcast family and our clients need to just realize like,
We really are doing so much more than we think we are. We're doing so much better than we give ourselves credit for. So I hope you just like give yourself a nice pat on the back. I'll do it for you. Uh, but really you are doing a great job and I think it's so easy to criticize and it's so hard to compliment. And I think we build momentum in either one of those ways. And so look to see which way you're building momentum consistently. So today guys, I am on a quick tactical podcast. Are you guys ready for this? I hope you are. Um, one of these is going to be just really fun.
I want you guys to have a quick tactical on how to handle difficult or rude patients. Don't worry, I go from like, it's amazing and we're so happy to like, how do you deal with those rude patients and what do we do with them? So if you're loving our podcast, please do me a favor and help us get into the hands of every dental practice out there by sha