Episode Details

In this episode, Steve Palmer, founder and chief vision officer of The Indigo Road Hospitality Group, shares insights on building and maintaining a great organizational culture that drives business success.

• Understanding Culture as a Business Model (01:21) - Steve explains how culture can be a dynamic and profitable business model, moving beyond superficial perks to create a meaningful work environment.
• Evaluating Organizational Culture (04:04) - Learn about the methods Indigo Road Hospitality Group uses to assess their culture, including anonymous employee satisfaction surveys and real-time observations.
• Internal Hospitality and Employee Engagement (06:57) - Discover the concept of internal hospitality and how creating a positive work environment can lead to better customer experiences.
• Practical Initiatives for a Positive Culture (08:04) - Steve discusses various initiatives like family meals, home loan programs, and free mental health support that contribute to a supportive and engaging workplace.
• Leadership and Vulnerability (11:09) - Understand the importance of authentic leadership, admitting mistakes, and fostering a culture where employees feel safe and valued.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands