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Personalizing eCommerce Fulfilment with Will Martin, Littledart Fulfilment
Episode 493
Published 2 years, 1 month ago
Description
Will Martin is co-founder and financial director at Littledart Fulfilment, a 3PL providing bespoke eCommerce fulfilment that’s as unique as your business.
Hit PLAY to hear:
- The role of personalization in fulfilment
- How efficient systems and tech help in fulfilment operations
- Why having a motivated team pays off
- The importance of early and accurate forecasting
- Balancing cost and quality in fulfilment
Key timestamps to dive straight in:
[06:33] Fulfilment helps in brand loyalty and customer retention.
[09:34] Balancing cost and team importance in fulfillment.
[11:13] Models based on time and space, great working environment for the team.
[14:34] Managing peak seasons.
[16:38] Early planning, be realistic, aim high. Avoid stress.
[18:21] Will’s Top Tips!
Full episode notes here: https://ecmp.info/493
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