Episode Details

Show Summary:

I had the pleasure of interviewing my good friend Mel Loy, a global expert in change communication. Mel recently published her book, "Change Isn't Hard: A Practical Playbook for People-Centred Change Communication," which fills a significant gap in the market by focusing on effective communication strategies during organizational change.

This is a MUST LISTEN to episode! 

Contact Mel: https://au.linkedin.com/in/melanieloy

Buy Change Isn't Hard - the BEST book on change and communications by Mel Loy: https://www.amazon.com.au/Change-Isnt-Hard-people-centred-communication/dp/B0CX4KG6L9

Timestamps:

00:00:00 - Introduction to the Podcast and Host
00:01:01 - Special Guest Introduction: Mel Loy
00:02:27 - The Missing Book on Change Communication
00:03:37 - Differentiating Internal Comms and Change Comms
00:05:36 - Understanding Change Fatigue
00:07:04 - The Illusion of Communication in Leadership
00:08:40 - The Three T's of Trust in Communication
00:11:13 - The Concept of Nemawashi
00:13:22 - Addressing Different Change Personality Types
00:15:11 - Importance of Comprehensive Change Plans
00:17:39 - Writing from the Reader's Perspective
00:20:29 - Case Study: Kmart's Transformation
00:23:16 - Magic Wand Question: Emotional Intelligence Training
00:24:39 - Closing Remarks and Call to Action

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Prina (Helping you find GREAT ways to change your workplace) Shah