Episode Details

In today’s episode, Helen is joined by Michelle Patel, Deputy Director of Analysis at the Food Standards Agency. In this episode, they explore a crucial component of effective communication and leadership - trust.

Michelle brings a wealth of experience from her tenure in the civil service, emphasising trust's pivotal role, especially in sectors as critical as food safety.  She shares compelling examples and stresses the importance of consistency, visibility, and vulnerability in building trust within organizations and communities. From handling crises transparently to fostering a culture aligned with organisational values, they  cover the spectrum of strategies that ensure trust is not only built but sustained.

So, prepare to be enlightened on how to cultivate an environment of trust through effective communication and principled leadership, and how these elements can truly change lives.

Here are the highlights:

04:57 Trust in the food system measured obsessively and maintained.

09:40 Personal experiences shape trust.

11:10 Consistency is key for handling stress.

15:38 Researching trust in the public sector across industries.

17:42 Recruiting leaders in the regulatory sector poses challenges.

21:42 Being open, honest, brave, and genuinely competent.

26:10 Evaluate actions to align with values and competence.

27:55 Trust is essential for organisational and personal values.

31:16 Embracing vulnerability and seeking meaningful connection.

34:27 Chemical company builds trust with the community.

Connect with: Michelle Patel

Michelle Patel is the Deputy Director of Analysis within the Science team at the Food Standards Agency. With more than twenty years in Government and a background in communications she remains an endlessly curious scholar of public attitudes and behaviours. She leads a multi-disciplinary team of analysts and has access to leading experts and a wide range of research tools to understand how and why people do what they do, and what the future holds when it comes to food.

LinkedIn: www.linkedin.com/in/michelleinbrighton/

Connect with Helen:

Website: helenpackham.com

Instagram: www.instagram.com/helenpackham

Facebook: www.facebook.com/helenpackhamcoach

LinkedIn: www.linkedin.com/in/helenpackham

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