Episode Details

In this episode, we're joined by Tommy Ostrom, Chief of Staff, and Stephan Bogardus, Corporate Director of Culinary Operations at Graduate Hotels, to discuss their collaboration with the LeBron James Family Foundation in Akron, Ohio.

Listeners will learn about:

• The inception and development of the House Three Thirty training camp program.
• How Graduate Hotels and the LeBron James Family Foundation aligned their missions to create impactful community initiatives.
• The structure and curriculum of the seven-day intensive hospitality training program.
• The challenges and successes of training individuals in both front-of-house and back-of-house roles.
• The importance of empathy, compassion, and emotional intelligence in hospitality.
• Real-life success stories of program participants who have thrived in their new roles.
• Insights into the broader implications of hospitality skills in addressing societal issues like mental health and loneliness.

Tune in to discover how hospitality can be a powerful tool for community building and personal growth, and get inspired by the incredible work being done by Graduate Hotels and the LeBron James Family Foundation.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands