Episode Details

Blackberry Farm was recently named the #1 hotel in America for food and drink by Food and Wine magazine. In our last episode, Andy Chabot explained how they've achieved this. In this episode, Andy shares their approach to hiring, training, and developing their people. 

Listen now to learn about:

• Recruiting The Right People: Explore how Blackberry Farm "casts a wide net" to engage potential employees and how it assesses cultural fit quickly and effectively.
• Hiring and Training: Discover how Blackberry Farm prioritizes hiring good, genuine people and trains them to excel, regardless of their previous experience.
• Career Development: Learn about the tiered training program that allows employees to progress at their own pace, fostering personal and professional growth.
• Employee Engagement Strategies: Understand the changes implemented in 2009 that shifted the focus towards engaging their people and how they encourage both vertical and lateral movements within the company.

Whether you're a seasoned professional or new to the industry, this episode offers valuable lessons on creating a thriving workplace culture and delivering exceptional service.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands