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#838: Handling No-Cost Patients

Published 1 year, 8 months ago
Description

Just because dentistry is one of your talents doesn’t mean it’s not a worthwhile service. When it comes to friends and family asking for discounts or free treatment, it can get sticky if you’re not prepared. In this episode, Kiera gives three pointers to addressing when someone inevitably drops your name in hopes of a discount:

  1. Recognize your worth as a dental professional

  2. Put a dollar amount to the discounts you’ve given

  3. Create a friends and family fee schedule, then use it

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Transcript:

Kiera Dent (00:00.83)

Hello, Dental A Team listeners. This is Kiera and oh, I am excited. Our team has actually been going and doing a little research for you guys to find out what are the topics the dentists and teams have been asking in the industry across the globe. And I am so excited because this month, I'm going to start shaking it up a little bit on you guys. So I am so excited for you. There's going to be different topics, very tactical, practical. I hope you guys are having a great time.

 

As always, thanks for listening to our podcast. Thanks for making us one of the top elite dental podcasts across all podcast platforms. You guys listening, sharing, subscribing, downloading, those are all how we're able to help and serve and really truly positively impact the world of dentistry with the tactical and practical. So thank you for being a part of this. Thank you for being here with me. I am so honored that you are here with me tonight or today or in the morning or whatever time you're doing this. I'm excited. So today let's talk about what do we do?

 

for friends and acquaintances who feel like they should get treatment at no cost. I hope you guys are ready for this. This is a common problem. As you guys know in the Dental A Team, we consult practices to make your life easier, more fun, have your teams have less stress, and be able to do it all with ease to get that more profitable practice, but honestly to have the most dreamy life that you could ever imagine. So that's what we're about. And you guys know that this is a fun topic because really it comes down to a full team effect of.

 

How do we really handle those friends and acquaintances? And honestly, dentists, I mean, I remember as a, when I was in a practice, our dentists would go and I could always tell when they'd been out with their neighbors or their friends because like, oh, hey, they're going to give a call and they're going to come in. And then doctor feels awkward and we don't know what to do because we feel like we should give them it to no cost. And the reality is you actually don't need to. And I'm here to help hopefully break that limiting belief, give you some awesome verbiage and some tips.

 

for you and your team. So number one, high five, you're here. I'm so happy you're here. Number two, let's talk about it. I'm gonna ask you, do you think that you were the best dentist? Do you feel that you give incredible dentistry? And do yo

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