Episode Details

"When I lay in bed at night as a young, hungry, naive entrepreneur, I could barely contain my joy at the thought of filing sales tax forms with a dozen states every month."—Andrew on the joy of state taxes, one of a few subjects he and Jay cover in this week's episode.

Mostly, they talk about design. Good, intuitive design that takes into account the way real people think and work. And bad, terrible design that sometimes literally leads to death.

Book mentioned:
The Design of Everyday Things by Don Norman.