Episode Details

FULL SHOW NOTES
https://podcast.nz365guy.com/280

• A discussion about with Scott as the CEO and co-founder of Customer Effective. 
• Scott’s role and responsibilities 
• Acquisition of Customer Effective by Hitachi in 2014 
• A conversation about how Scott handled the acquisition. 
• Discussions on how Scott prepared for the acquisition. 
• With new products available in the market, how did they stay focused on what they do as an organization? 
• Key things and lessons learned during the acquisition of Customer Effective 
• The process involved during the acquisition of Customer Effective 
• Discusses how Scott creates an effective culture within a team in an organization 
• Talks about the development of skills leadership and talents within Customer effective. 
• The importance of hiring people in an organization 
• Scott talks about what Scott is working on right now. 
• Talks about how they attract customers  
• How they make sure their product fits what their customers want or need? 
• Opportunities for ISVs, SI Partners, IV in relationship to Microsoft. 
• How they offer services and engage in big projects. 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith