Episode Details

Laurie McGraw is speaking with Inspiring Woman Donna Thompson, RN, MS, CEO of Access Community Health Network, one of the largest FQHC networks in the country serving 180,000 patients across its 35 health centers in Chicago.

Donna Thompson, R.N., M.S., Chief Executive Officer

For more than 30 years, Donna Thompson has been on the front lines of patient care delivery. When Donna first joined Access Community Health Network (ACCESS) as Chief Operating Officer in 1995, she was very familiar with the difficulties that patients faced due to their lack of access to primary and preventive care. Now as ACCESS’ CEO since 2004, Donna demonstrates daily how a focused commitment to high quality community health care can save lives, revitalize communities, and preserve the possibility of a healthy life for hundreds of thousands of patients across the Chicagoland area.

Spearheading growth and quality at ACCESS

Through its mission, ACCESS provides high quality, comprehensive community-based health care in the area’s most underserved communities. In her years as CEO, Donna has led ACCESS to become one of the largest federally qualified health center (FQHC) organizations in the country. ACCESS provides an integrative health home for patients in each of its 35 health center locations across the greater Chicago area, including suburban Cook and DuPage counties.
Under Donna’s leadership, ACCESS has developed a model of health care that helps patients navigate the gap between community-based care and other critical resources from vital hospital services to community support services. ACCESS has been continuously accredited by the Joint Commission since 2000 and received National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) designation for each of its eligible health centers since 2015. Believing in the value of strong community partnerships, four ACCESS centers are co-located with other organizations, such as the Gary Comer Youth Center and the DuPage County Health Department, to better address resident needs comprehensively.
Strongly believing in an integrative health model that decreases the barriers to optimal health and wellness, Donna has successfully led ACCESS in redesigning its care delivery system with enhanced focus on care coordination that goes ‘beyond the walls’ while embedding resources that address food, transportation and housing. Understanding the complexities of the opioid crisis, ACCESS is also licensed in the State of Illinois for Substance Use Prevention and Recovery (SUPR) allowing for a more extensive integration of primary care with addiction disorder support and treatment.
Keeping the focus on providing solutions to health inequities, ACCESS has invested in long-term partnerships for teaching and research. ACCESS’ broad partnerships enable community-based research to address health disparities and to share those best practices within the community. In 2015, ACCESS opened its NIH-funded ACCESS Center for Discovery and Learning in Chicago’s Englewood community alongside a community health center and an integrative resource center.

Championing early cancer detection

As a community organizer concerned with effecting change beyond the h