Episode Details
Back to EpisodesMYB040: Ensure all your team have KPIs and are being kept accountable
Published 2 years, 1 month ago
Description
This week's key takeaway:
Ensure all your team have KPIs and are being kept accountable - with Ben Fewtrell and David Carlin
Episode intro:
We help a lot of clients restructure their business, and it's amazing how many we find that aren't clear about exactly what their colleagues need to deliver. They're making judgments based on people rather than outcome… a classic mistake!
And if you think of it another way, how do you know your business is working correctly when you're not there? Without the right KPIs and role clarity, you can never be confident that your business just "works." By the end of the episode, you'll have some easily actionable tips to enable you to use KPIs to your advantage.
In this week's episode you will learn:
- The importance of role clarity
- Why you should "forget the person" and look at the skills and targets instead
- Why you should look to manage outcomes rather than behaviour
- How to define your core values as a business
- How to measure outcomes
- How to understand quantitative and qualitative measurement techniques
- How to create role clarity for someone who has more than one role
Show links:
- This week's workbook on role clarity: https://maxmyprofit.com.au/clarity
- Check out our courses here: https://maxmyprofit.com.au/maxed
- Join our Facebook group: https://www.facebook.com/groups/maxyourbusiness/