Episode Details

Growing a business takes extreme attention to detail as well as excellent customer service. 

In this episode my guest, Monica Shea, founder of a training program, Agent of Excellence shares how she saw a gap in the training provided for Real Estate Agents and turned her passion for Disney and Real Estate into a business.  

She shares that to grow a business, get referrals, and retain customers it takes:

- Creating a system for the customer journey which she calls touchpoint mapping

- Setting and exceeding expectations

- Raising the standard for how you provide customer service

- The importance of creating a customer experience

- And a bonus strategy Disney calls "Put the lid on the trash can."

Connect with Monica:
Website for Agent of Excellence

FaceBook Page for Agent of Excellence

Real Estate Website
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Connect with Jennifer

Are you an existing locally-owned business with a desire to grow?  I help you fast-track your revenue, improve your profits, and position yourself as an expert and leader in your community to attract more customers.  Learn more: 

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Meet Your Host:

Jennifer Kok, Profit and Growth advisor for service-based women entrepreneurs. Women Entrepreneurs hire me to scale and grow their businesses profitably without burnout. I bring financial clarity, strategic focus and structure to the decision-making process. 

My clients, on average, see anywhere between $1k-$4k increase in net income each month without hustle, overwhelm, and burnout.
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