Episode Details

Capgemini and Efma’s latest World Insurance Report 2020 reveals that consumers of all ages are adopting a “millennial mindset”, and increasingly trusting their own research to source information and purchase insurance products themselves. The report recommends that to remain relevant to customers, insurers need to better connect with their policyholders by providing them with hyper-personalised and experience-led engagement. Simply put, insurers need to offer the right products, at the right time and via the right channels.