Episode Details
Back to Episodes
Ep85: Dan Michaeli, Co-Founder & Chief Executive Officer, Glia
Episode 85
Published 5 years, 7 months ago
Description
In the face of the pandemic, digital customer services are coming into their own with consumers moving their banking activities to digital channels and institutions prioritising digital transformation. Dan Michaeli, CEO of Glia, explains to Robin Amlot why and how traditional contact centres are being replaced by what he calls engagement centres…