Episode Details

DGS 44: Take the Stress Out of Connecting Utilities and Services

Published 8 years, 4 months ago

Description

There's a lot of stress that comes with moving. Push tenants toward the finish line by getting utilities turned on quickly. Today, I am talking to Wes Owens of Citizen Home Solutions, a free concierge service that facilitates utility services for new residents moving into a property.

Property management companies experience pain points and challenges with tenants setting up utilities. They struggle with getting utilities quickly set up in a tenant's name and placing necessary equipment. So, Citizen Home Solutions engages directly with tenants and takes the stress out of the process.

You'll Learn...

[03:48] Before and after results of using Wes' company to save time and money.
[04:52] Tenants' appreciate the company's facilitation help and process.
[06:22] Growth Goals: Reach nationwide - outreach everybody.
[06:49] Citizen works with major cable, satellite, Internet, phone, and security providers.
[07:10] Property managers' biggest questions and concerns about Citizen's services.
[08:15] Onboarding process for property managers.
[09:00] Citizen only needs W-9 and logo to create a portal for property managers.
[09:20] Property management company provides Citizen with tenant information.
[09:35] Citizen contacts tenant about setting up utilities.
[09:45] Working with Citizen is a value-add piece that sets companies apart.
[10:07] Citizen pays a percentage of what it earns to property management company.
[10:30] How Citizen makes money from the utility companies.
[11:30] No agreements or contracts, only outstanding work required.
[12:13] Percentage of payout for clients.
[12:44] Citizen's focus on growth.
[13:00] Property management mentors.
[13:24] Citizen doesn't offer some services, but offers tools and does what it can to help.
[15:15] Citizen follows up with and educates clients on services.
[15:55] Updates and check-ups provided by Citizen.