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DGS 76: Outsourcing Rules for Small, Medium and Large Companies with Todd Breen of VirtuallyinCredible
Description
Managing people when you are not a people manager keeps most property management businesses within 0-200 doors. They can't scale beyond that without hiring a significant number of people. How can you shift to outsourcing to scale, save money, and improve business operations?
Today, I am talking with Todd Breen of VirtuallyinCredible, which helps answer property management leasing calls every day through its experienced call center. Also, VirtuallyinCredible can hire virtual assistants (VAs) and customer service representatives (CSRs) with or without phone skills for you and your property management business.
You'll Learn...[03:15] Outsourcing: Follow rules to get it right, and select best solution to avoid failure.
[04:03] Outsource companies often find and hire virtual assistants (VAs) and other team members from foreign countries causing frustration instead of support .
[06:00] Small businesses need an entrepreneur, people manager, and task-oriented employees.
[07:43] People Manager Traits: They care for their staff and have strong coaching, communication, and development skills.
[08:50] Avoid pitfall of a property management entrepreneur who manages a team, but shouldn't; they're nice people, but they're not making money or sales for the business.
[12:30] Grow your management company by adding more doors and a people manager.
[13:35] Entrepreneurs are sales-oriented, driven, and willing to do things others aren't; they start controlling everyone and everything, so they need "inspired staff."
[16:25] Systems can make or break businesses; is your business systemized; and has it established and documented processes, policies, and systems?
[20:14] HR should find, hire, and train employees; supervision is quality assurance.
[21:38] Three Outsource Options: Hire your own VA directly; hire a VA reseller/recruiter; or select turnkey solution to hire VA for you.
[27:54] Ask for and get good reviews by offering good service.
[38:30] Don't underestimate or overestimate software; technology is another tool. besides outsourcing that creates leverage, and lowers operational and staffing costs.
TweetablesProperty management businesses can't scale, stay stale without hiring lots of people.
Shift to outsourcing to scale, save money, and improve business operations.
Outsourcing: Get it right by following rules and avoid failure by selecting a solution
Lifeblood of Real Estate Business: Answer phone, get listing, rent/sell new listing
ResourcesDGS 39: Property Management Outsourcing with Todd Breen
DGS 43: How Virtually Incredible Can Help a Property Management Business Grow with Todd Breen
DoorGrowClub Facebook Group
The online Windows XP simulator runs in a web browser and its operation imitates the operating system. You can use it to prank someone.
TranscriptJason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, and expand your rent