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DGS 99: Implementing EOS/Traction and Process Improvement at EZ Repair Hotline with Andy Shinn
Description
Property managers may not know about or haven't tried maintenance coordination. But they are quickly discovering its value in making their jobs easier, manageable, and understandable.
Today, I am talking to Andy Shinn of EZ Repair Hotline about implementing an Entrepreneurial Operating System (EOS), Traction, and process improvement.
You'll Learn...[02:40] Maintenance Coordination: Define world-class process to run for property managers to address issues and inconsistency with performance.
[03:49] Growing and gaining Traction to create a structured operating model and take business to the next level.
[04:32] Systems that every business needs: Operating, planning, support, and phone.
[06:00] EOS predicts and creates future through annual planning for quarterly goals broken down into monthly and weekly commitments.
[08:38] Constraints around Crazy: Don't get distracted; you can't do everything; force yourself to limit your focus to inspire, not control your team.
[13:18] Fundamental Flaws:Take things that work well for you with Traction and EOS; leave out the other stuff.
[16:28] Accountability Chart: Visionary, integrator, leader, doer, and other roles and responsibilities depend on strengths and weaknesses. Overlap occurs until roles are filled by others.
[22:43] EZ Repair Hotline establishes values: What are we doing now? What are we aspiring toward?
[25:28] Do they share my values? If the answer is "no," they have to go. They're team members hurting your business, momentum, and results.
[26:18] Two Different Businesses: Do you want a business that you can have vs. a business that you want and love?
[30:08] Change people's mindset to move beyond minimum standards by motivating those who want to step up and make things happen.
[37:42] Process Piece: One of the six components of Traction by documenting processes to improve them and help others reach goals.
[40:03] Planning System Solves Internal Problems: One of three things must be missing—accountability, transparency, or clarity on outcomes.
[43:19] Property Managers: A structure helps you avoid working 80 hours a week; figure out how to handle work without having to be available all the time.
TweetablesEvery business needs an operating system.
EOS: What are you going to do with your business in the next 90 days?
EOS makes things doable, not overwhelming when growing a business.
When businesses predict and create the future through planning, that's magic!
ResourcesDGS 15: EZ Repair Hotline with Andy Shinn
TranscriptJason: All right, and we are live. Welcome, DoorGrow hackers to the Door