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DGS 101: Take Confusion Out of Property Management with the Proper App
Description
From surfing waves to making waves by fixing exploding toilets for tenants—how an entrepreneur and creative technologist leveraged design to streamline simple solutions.
Today, I am talking to Mark Rojas, CEO and founder of the Proper app that streamlines the building repairs process. Mark has spent his career creating positive user experiences and adding value by solving problems related to efficiency and human connectivity.
You'll Learn...[04:40] Definition of Design: Viewing how something works in the real world and creating a corresponding experience to make your life easier and more enjoyable.
[05:34] Proper app idea originated with possibility of becoming an accidental landllord.
[07:13] Maintenance is the bain of their existence. There's got to be a better way to fix building repairs process and problems.
[09:30] Maintenance is more than one issue. It involves many problems for many people.
[10:10] Lack of Communication: Leverage "chat room" to create efficient and effective dialogue between contractors, property managers, and tenants.
[13:07] What makes Proper different? Visibility and shared platform for centralized communication between all participating people and places.
[14:50] Building Repairs Process: Submit image, describe problem, create work order, send notifications, add contractors, diagnosis issue, complete fix, submit/pay invoice.
[19:50] Property Management Platforms: Proper's integration and import/export plans for increased visibility for systematic way to save time and money while simplifying lives.
[22:42] Common Questions and Concerns: Is Proper app intuitive? Is training provided?
[28:15] Future Feature: Email integration and aggregation to avoid duplicate data.
TweetablesEvery elegant solution involves some element of intelligent design.
Design isn't all about pixels. It's applied via various mediums by viewing how something works in the real world.
Maintenance is the bain of a property manager's existence.
First Step with Proper App: A picture is worth a 1,000 words, so describe the problem succinctly.
Resources TranscriptJason: Welcome, DoorGrow hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow hacker.
DoorGrow hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate high-trust gateway to real estate deals, relationships, and residual income.
At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the