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DGS 111: Automation to Increase Efficiency with ShowingHero
Description
In property management, eliminate no-shows and days on the market. Don't waste time on administrative work. Make it more profitable. The ultimate goal is to get the place rented.
Today, I am talking to Zee Bhimji and Asif Hussain of ShowingHero, which is property management software built by property managers because they understand the challenges you face daily—dealing with tenants, leasing, and maintenance.
You'll Learn...[04:15] What is ShowingHero? Automation of entire leasing process—from lead to lease.
[07:42] How is ShowingHero different? Customization, full access to improve efficiency.
[08:40] Piecemeal Process and Missing Pieces: Some piecemeal solutions sometimes work, but they're not a one-stop solution.
[10:40] Showing Process: Contact, communicate, pre-screen, and schedule time.
[14:45] People and Technology: Most expensive operational cost for a business is staff. Reduce expense through automation.
[19:05] Customer Experience: Specific service level expected. Automation doesn't take away personal touch.
[21:15] Good property management companies provide consistency, follow laws, and do things in a timely manner.
[23:10] Toilet Therapist: Focus on what's important. Customer service is when it matters.
[27:50] Pain Points: Look at problems from property manager's perspective.
[33:20] Little Things Make a Big Difference: Listen and understand to keep a business moving toward benefiting customers.
[36:50] Feature-centric Validation Process: Actionable data/insight to run your business the correct way.
TweetablesShowingHero: From lead to lease, it helps get everything done.
All you want to do is reduce the days in market and make it profitable.
The most expensive thing in business is staff. It's the most expensive operational cost. It is people.
The less tactical work you have, the better. Leverage tools, software, and systems.
Resources TranscriptJason: Welcome DoorGrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others impact lives and you are interested in growing your business and life and you're open to doing things a bit differently, then you are a DoorGrow Hacker.
DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it, you think they're crazy for not, because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income.
At DoorGrow, we are on a mission to transform property management businesses and their owners. We want to transform the industry, eliminate the BS, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show.
My guests today are Zee Bhimji and Asif Hussain. I got everyone's names right, right?
Zee: You really throw up my name though.
Jason: Perfect. Let everybody know who you are and what your role is. I want to get into your bac