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DGS 122: Creating Systems in Your Property Management Business with Paul Kankowski
Description
Are you a property manager who loves or hates creating systems by leveraging technology? Do you enjoy or dislike doing inspections, dealing with tenant issues, and handling renewals? Have you considered putting processes and people in place to automate your business?
Today, I am talking to Paul Kankowski, a real estate investor with more than 200 doors. Paul increased systems to build a better property management business. He describes how he created computer-based processes for his employees to do everything his way, the same way, the right way.
You'll Learn...[03:10] One-man Show: Learn how to get the job done right and then do what you want.
[04:41] Paul prefers to create processes and systems to solve problems.
[05:29] No Secret Sauce: NARPM speaker/expert on automated processes/systems.
[07:29] Paradise is Possible: People make more money, if they have good systems.
[08:39] Fines: Do I charge? Do I not charge? Decision made by process, not employee.
[09:25] Everything that doesn't have a process, Paul deals with until he creates one.
[10:52] Manuals and How To Videos: From simple checklists to 195+ steps to follow.
[13:37] First Process: Tackle the one that's losing you the most money.
[16:40] Make or Break and Placing Blame: Mistakes are made by processes or people.
[25:40] People as Process: Property management will never be completely automated.
[29:30] Retention vs. Growth: Give good customer service and don't let doors leave.
[36:20] Stay in Your Space: Identify what energizes or drains you, then offload them.
TweetablesMistakes are made when processes are broken or employees skip steps.
Be involved in your systems. Know how they're running for your business to run right.
Processes are not a secret sauce that everyone has to have a different one.
Why people like systems: They make more money, if they have a good system.
ResourcesPM Systems Conference (Aug. 10-13, 2020, in Las Vegas)
DGS 80: Automating Your Business with Process Street with Vinay Patankar
DGS 69: HireSmart Virtual Assistants with Anne Lackey
DoorGrow Cold Leads Calculator
TranscriptJason: Welcome, DoorGrow Hackers, to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing your business and life, and you are open to doing things a bit differently, then you are a DoorGrow Hacker.
DoorGrow Hackers love the opportunities, d