Podcast Episode Details
Back to Podcast Episodes
How Do I Know What My Learning Style Is?
Today on the Salesforce Admins Podcast, we talk to Lisa Tulchin, Senior Curriculum Developer at Salesforce.
Join us as we chat about choosing the learning path that fits your learning style and strategies from training your users.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Lisa Tulchin.
Choose a learning path that matches your learning styleLisa works on the Trailhead Academy Team, and I wanted to hear her take on a common question I get asked: "Should I work through Trailhead on my own or do I need to sign up for a class with Trailhead Academy?"
For Lisa, deciding between self-paced or instructor-led learning is going to depend on knowing yourself and what you need. What's worked for you in the past? And when have you struggled to learn something? "You have to stop and have an honest talk with yourself," she says. Some people like to work through a checklist of goals, and other folks need a bit more guidance.
It's important to remember that it doesn't have to be a binary choice. You can go for credentials, but you can also look at the recommended badges and trails for them to give yourself some guidance. And Trailhead Academy is always an option for when you get stuck. Learning is a process, and most people are going to succeed by trying different approaches and seeing what works.
Facing fear and finding community makes learning easierWhen you're struggling to learn something new, you should be aware that fear might be holding you back. "Kids are a lot more comfortable making mistakes than we are as adults," Lisa says, "saying, 'I don't know,' is one of the scariest things for adults to admit."
That's why she encourages tapping into the Salesforce community, whether that's online or through your local user group. You might hear someone else ask the same questions that are on your mind and, suddenly, you're not alone. Or you might even find yourself able to answer someone else's question. Finding peers makes the whole learning process easier.
Best practices for training your usersAs an experienced instructor, Lisa has some great tips for how to overcome resistance and train your users. Change is hard and, again, fear might be a factor. She recommends starting off by "hugging the elephant" and explaining that, yes, this new process is tricky but it will make your life easier.
Lisa also shares some best practices for how to write an effective training. For starters, there's the 80/20 Rule. In other words, your training should focus on the 80% of knowledge they need to do their job, not the 20% that would be nice for them to know.
Additionally, you can make something easier to learn by breaking it down into manageable tasks. Our brains remember things in 5-7 chunks at a time (for example, phone numbers or ZIP codes). If you're writing out a task and the individual steps are getting into the double digits, you might want to break it down differently to make it easier to remember.
This episode has a bunch more great tips for how to keep up with your own learning and take advantage of the resources out there from Salesforce, so be sure to take a listen. And don't forget to subscribe for more from the Salesforce Admins Podcast.
Podcast swag
Learn more-
Listen: Elizabeth Bochanski
Published on 1 year, 8 months ago