Episode Details
Back to EpisodesHow to Understand Airline User Behavior [American Airlines Case]
Episode 26
Published 5 years, 4 months ago
Description
I see so many airlines build new digital solutions to adapt to the new reality of travel.
The move to a touchless, contactless, digital journey is on every airline agenda.
But what is the process behind building these new airline digital solutions?
I talked to Diego Brunot, UX Lead at American Airlines. Diego and his team work on what is now a crucial part of the airline travel journey, the post-booking digital experience.
Listen to the new episode of the Diggintravel Podcast about how to understand new traveler behavior in the post-COVID recovery period to build new digital solutions.
LINK TO THE ARTICLE WITH OTHER LINKS:
https://bit.ly/3fuNXsT