Episode Details

If you’ve ever wondered what actually happens when you call a suicide prevention hotline, you’re not alone. Fear, stigma, and uncertainty often stop people from reaching out for the help they desperately need.

In this episode, journalist Corinne Purtill courageously shares her story of calling a crisis line during one of the darkest moments of her life. She describes the shame, hesitation, and fear she carried into the call — and how the compassionate voice on the other end helped her find hope.

We’ll explore what happens when you call the 988 Suicide & Crisis Lifeline, how trained counselors respond, and why you don’t need to be at “rock bottom” to reach out. This conversation is proof that talking saves lives, and that help is always available.

Primary Topics Covered:

• Misconceptions about suicide hotlines and crisis lines
• Corinne Purtill’s lived experience of calling for help
• What really happens when you call 988
• How shame and stigma stop people from reaching out
• The power of hearing a supportive voice in crisis
• Why you don’t need to be suicidal to call a hotline
• Signs it’s time to reach out for help

Timestamps:

00:00 – Introduction: Why suicide hotlines matter
 01:00 – The purpose of the 988 Suicide & Crisis Lifeline
 02:06 – Corinne’s story: reaching the breaking point
 03:34 – Depression’s silence and isolation
 04:35 – Shame and stigma around calling for help
 06:05 – The “smile mask” and hidden depression
 06:54 – Suicidal thoughts and secrecy
 08:08 – Depression’s biggest lie
 09:09 – Planning to end her life
 09:43 – The moment she called the hotline
 10:30 – What to say when reaching out
 10:57 – The importance of having the right words
 11:24 – What happens if you’re placed on hold
 12:46 – Recovery: therapy and medication support
 13:38 – Recognizing warning signs before crisis

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