Replay: Sales Cloud Core with Ketan Karkhanis

Today on the Salesforce Admins Podcast, we talk to Ketan Karkhanis, EVP and GM of Sales Cloud at Salesforce.

Join us for a replay of this episode about all of the new Sales Cloud features that have gone live recently and how you can use them to transform your organization.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Ketan Karkhanis.

New features in Sales Cloud

Over the last year, Sales Cloud has gotten a lot of new features and updates. That's why I was so excited to run into Ketan at World Tour London and get him on the pod. Who better than the EVP and GM of Sales Cloud to tell us all about what's new?

One thing that the Sales Cloud team noticed was how often businesses have been turning to third-party tools to get things done. So they've overhauled features like forecasting and pipe inspection to give you more customization options and flexibility without having to use a bunch of different point solutions.

Drive adoption with Sales Cloud Everywhere

Another problem that Ketan and his team have been working on is how to help drive adoption. As much as we'd like it to be the case, most people don't do 100% of their job on Salesforce. And the added hassle of going into and out of the platform can create a lot of challenges for users trying to fit it into their workflow.

But what if Salesforce could follow you into other applications and be there when you need it? Sales Cloud Everywhere aims to do just that, with extensions for Outlook, Gmail, and more that will give your reps access to your full CRM no matter what they're doing.

We need your help

If you only take one thing away from Ketan's episode, it's that there are so many new out-of-the-box features in Sales Cloud that it's practically a new product. If you're paying for third-party tools, you might be able to save your organization a lot of money just by turning something on.

Most importantly, Ketan and his team want you to know that they need your feedback to make Sales Cloud even better. Try Sales Planning, or Revenue Intelligence, or Einstein for Sales, or all of the above, and let us know how we can help you transform your organization with Salesforce.

Be sure to listen to the full episode to learn more about Sales Cloud, and what's been added to Unlimited Edition.

Podcast swag

Salesforce Admins on the Trailhead Store

Resources

Admin Trailblazers Community Group

Social

Ketan: @Karkhanis
Salesforce Admins: @SalesforceAdmns
Mike on Threads: https://www.threads.net/@mikegerholdt/
Mike on Tiktok: https://www.tiktok.com/@salesforce.mike
Mike on X: @MikeGerholdt
Gillian on X: @GillianKBruce

Published on 1 year, 9 months ago

Podcast Episode Details

Replay: Sales Cloud Core with Ketan Karkhanis