Episode Details

Revolutionizing Restaurant Loyalty Programs: A Conversation with Hang CEO Matt Smolin

In this episode of the 'Restaurant Technology Guys' podcast, the hosts discuss the changing dynamics of loyalty programs with Matt Smolin, the co-founder and CEO of Hang, a next-generation loyalty software. Smolin delves into the story of his journey from working in finance to co-founding a successful startup. He also emphasizes the importance of personalization in loyalty programs and the need for brands to understand their customers' lifetime value. Mullen shares success stories from Hang's partnership with Boba Guys, reflecting on how a more engaging and understandable loyalty experience can drastically increase customer retention and spend. The conversation concludes with ways for listeners to get in touch with Hang and learn more about their solutions.