Episode Details
Back to Episodes
Small Business, Big Impressions: Mastering Customer Service for a Professional Edge
Description
If you're a property manager, you know that property management is a tough and demanding industry at times. Property managers often feel pressure to make owners and tenants happy.
In today's episode, property management growth expert Jason Hull sits down with Logan from Virtually Incredible to talk about how property management entrepreneurs can improve their company's customer service.
You'll Learn[03:41] Making big impressions as a small business
[10:39] Does every other property manager suck?
[18:52] Things you can do to improve your customer service
[25:59] The importance of process documentation
[32:46] Importance of culture when hiring remotely
Tweetables"If you are letting yourself get bogged down on the stuff that you can delegate and the stuff that doesn't need your immediate attention, you're going to be limited on the big impact stuff that really deserves your attention."
"If you avoid investing cash, then you're going to have to invest more time and effort."
"Phone calls are probably the biggest source of interruptions and the biggest source of staffing expense in a property management company."
"Automation shakes hands with customer service."
Resources Transcript[00:00:00] Jason: Phone calls are probably the biggest source of interruptions and the biggest source of staffing expense in a property management company. And we've been able to cut some of our clients staffing costs in half just by convincing them to not do phone calls
[00:00:17] All right. Welcome DoorGrowers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently then you are a DoorGrower, DoorGrower property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings.
[00:00:42] Many in real estate think you're crazy for doing it. You think they're crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income at DoorGrow. We are on a mission to transform property management, business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now, let's get into the show.
[00:01:19] And I'm hanging out today with Logan Breen of Virtually Incredible. What's up, Logan?
[00:01:25] Logan: What's going on, man. Thanks for having me. It's good to have you.
[00:01:28] Jason: So in our topic today, we're going to be chatting about small business, big impressions: mastering customer service for a professional edge. So before we get into that, Logan, why don't you give people a little bit of background on yourself? How did you get into property management? And give us some backstory.
[00:01:51] Logan: Okay. I'm third generation in property manage