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The One Where We Geek Out on Reliability with Ashley Sawatsky of Rootly
Description
About our guest:
As a founding member of Shopify's incident response program for nearly 7 years, Ashley Sawatsky led incident communications and processes. Currently, as Senior Incident Response Advocate at Rootly, she consults with tech giants like Canva, Cisco, NVIDIA, and more on incident response strategies.
Find our guest on:
Find us on:
- All of our social channels are on bento.me/geekingout
- All of Adriana's social channels are on bento.me/adrianamvillela
Show Links:
- Shopify
- Rootly
- Winows 98
- Ruby on Rails
- Site Reliability Engineering (Book)
- Disney Interactive
- Working Effectively With Executives During an Incident (blog post)
- Black Friday (shopping)
- Cyber Monday
- Alan Leinwand (former Shopify CTO, current Webflow CTO)
- Webflow
- JJ Tang (Rootly CEO & co-founder)
- Quentin Rousseau (Rootly co-founder)
Additional Links:
- Lessons in Incident Response I Learned While Waiting Tables (blog post)
- But It’s Not Our Fault! When Third-party Incidents Affect Your Service (blog post)
Transcript:
ADRIANA: Hey, y'all, welcome to Geeking Out. The podcast about all geeky aspects of software delivery DevOps Observability, reliability and everything in between. I'm your host Adriana Villela, coming to you from Toronto, Canada. And geeking out with me today is Ashley Swatsky of Rootly. Welcome, Ashley.
ASHLEY: Hi. Thank you.
ADRIANA: And where are you calling in from today?
ASHLEY: I am in very snowy Ottawa.
ADRIANA: Yay. I feel your pain. I went to high school in Ottawa, so I remember having to shovel my roof one year. Well, not me. My parents hired someone to shovel the roof. Yeah, there is a lot of snow in Ottawa.
ASHLEY: Yep. After this call, I will be trudging through the snow to pick my six-year-old up from school. And it's a daily battle in the winter.
ADRIANA: Oh, yeah, yeah. Between that and the freezing rain. I remember lots of freezing rain in Ottawa. I'm like, really?
ASHLEY: Lots of that too.
ADRIANA: Yeah. No snow in Toronto. The temperature is just like a little bit above zero. So it's just we get rain, it's like why?
ASHLEY: It's a little sad. I know. Well, I'm excited to come tomorrow and get a little break from the snow, so that'll be nice. I'm only spending. I'm coming. We're going to have dinner and then I'm going to l