Episode Details

Communicators who lack specific expertise and/or resources inside the organization often turn to external consultants to help with everything from strategic planning to project execution. That relationship can be amazing, delivering exceptional results. It can also be a minefield, causing sleepless nights, unsatisfying results, and even diminished trust in the communicator from company leadership.

In episode 50 of Circle of Fellows, four IABC Fellows discussed the consultant/client relationship, including…

• How to hire and manage an array of consultants in a gig economy
• How to build and maintain a corporate client base as an independent consultant
• Top five ways for consultants to build loyalty with their clients, and keep them coming back

IABC Fellows participating in the broadcast included Jim Lukaszewski, George McGrath, Jim Shaffer, and Jennifer Wah — all practicing consultants. Shel Holtz (a former consultant who has returned to the client-side) served as moderator.

About the Panel

James E. Lukaszewski, America’s Crisis Guru ®, is a bestselling author, national speaker, and trusted strategic advisor to FPO and NPO business operators and leaders during crises, disasters, reputation attacks, contentiousness and when the boss’s future is at stake. Corporate Legal Times listed him as “one of 22 crisis counselors to have in your speed dial when all hell breaks loose.” For more than 30 years, he has confidentially guided hundreds of company leaders thru tough, touchy, sensitive situations. Lukaszewski’s strategies inspire constructive, ethical problem resolving management behavior. A powerful and inspirational speaker, he teaches executives and managers the lessons he has learned. A prolific author, he is quoted and interviewed often as one of the most recognizable leaders in his profession. Lukaszewski is on the web at www.e911.com.