The purpose of a script that I created on How to Handle Incoming Calls is designed to help with time management and productivity of everyone on the team by scheduling return phone calls for the person who has to return the call to answer the question for which the client is calling about. This significantly helps reduce distractions and provides even better client service to the person calling. You no longer drop everything when someone calls to scramble to get them answers, unless a true extreme emergency (which most calls aren’t). This process serves everyone involved much better than the typical way calls coming in are handled. This free resource script is a guideline, so feel free to make adjustments based on how you would like the caller to be handled.
No calls should go directly through to the business owner, or other people on the team, unless it is an extreme emergency, in my opinion. Scheduling phone appointments is ideal and is time efficient for everyone involved.
To download this complimentary incoming call script example, go to https://bit.ly/HandleCalls.
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I’m the author of many books, including, Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, The Power of Visualization, My Gratitude Journal, the Work Life Balance Emergency Kit, and The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.
Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™
Published on 11 months, 2 weeks ago
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