Today we are talking about Step #7 of the 7 steps to finding and retaining quality staff, which is to ask an employee who is leaving for the reason they decided to leave.
A brief exit interview is a great learning tool for you. Why did they leave? Money? Working hours? Misplaced expectations? Tired of being the only A player among C players on the team? Don’t make the exit interview an interrogation. Let the individual know you are truly interested in why they’re leaving. You may or may not take that information and use it to try and get them to stay, but again, it may be eye-opening enough that the two of you may find a way to work, and stay, together (if it makes sense). If someone is leaving for more money, it’s usually not a winning game for you, the employer, to up the ante to get that person to stay. Eventually they may come back and say someone else offered them more money and will you match it – you could be over a barrel at that point. If, however, you discover you were paying well below industry standards for the tasks this person was doing, it makes sense for you to evaluate your pay scale.
What is your biggest challenge when you’re hiring a new staff member or contractor? Do you do exit interviews and truly look at the feedback? How can you be even better at hiring and retaining great staff that will help your firm grow? How often should you be interviewing people to make sure you have the best possible staff on your team?
Download my complimentary support team performance assessment, so you can customize it for your team and hold them even more accountable. Great communication tool. https://www.accountabilitycoach.com/support-team-member-progress-assessment/
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I’m the author of many books, including, Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, The Power of Visualization, My Gratitude Journal, the Work Life Balance Emergency Kit, and The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.
Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™
Published on 11 months, 3 weeks ago
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