Today we are talking about Step #6 to finding and retaining quality staff, which is to train the new hire.
Yes, you’re hiring the best expert for the job you need done, BUT this new person needs to know how you want things done. Just because they were a bookkeeper in their former position, doesn’t mean they will address your books in a way you are expecting. Before you can train, you need to have a clear picture of the tasks you’re delegating. Again, this may be a time to say, “We need A done and this is how we’ve always done it. Hand them a procedures manual to review each procedure. Do you have any suggestions on how to streamline the process?”, you might ask them. Don’t make them answer immediately. Give them time to settle in and then discuss the task again. If you throw a new hire into the fray with no training, it will be frustrating for both of you and take them a lot longer to get up to speed than it needs to take.
If you don’t currently have documented procedures for all activities needed to be done for each job, you need to make sure they all get documented. This is very important for many reasons. Have the new person document everything as you train them (or update the existing process, if one exists), so you have these procedures as current as possible going forward.
Having these processes increases the valuation of your business, should you ever want to sell it, by the way.
Download my complimentary support team performance assessment, so you can customize it for your team and hold them even more accountable. Great communication tool. https://www.accountabilitycoach.com/support-team-member-progress-assessment/
Tune in tomorrow for Step #7 to finding and retaining quality staff.
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I’m the author of many books, including, Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, The Power of Visualization, My Gratitude Journal, the Work Life Balance Emergency Kit, and The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.
Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™
Published on 11 months, 3 weeks ago
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