Episode Details

Today, we have a compilation episode with my favorite question. I always ask this question at the end of the episode, which is, Hey, if you were to change one thing in fintech that could have the most impact to customers, colleagues, and investors, what would that be?

The immediate response from almost everyone is. That's a tough question, Monica. So today let's hear what our guest had to say in 2023.

Here you go! The top 11 from 2023 💥

👉Put customers at the Heart of what you do, not the centre, by Gregor Mowat at Loqbox

👉 Get rid of acronyms to be more inclusive and help people understand. Why would you want your team to be confused?... by Fliss Berridge at Ordo

👉 Change onboarding -- help people understand why this information is being collected and then accept all official IDs available, by David Wachira, PhD at Waya

👉 Acknowledge that FinTechs and Banks are different and with different strengths... then find ways to work better together. 2024 is ready for partnerships! by Ara Abrahamyan at Cognaize

👉Making a positive impact always needs to be at the center and remember we are in business, ask yourself... is this a solution that people want to pay for? by Marijke Koninckx at BankiFi

👉Use open banking, open finance, open data to have a effect on society and economy --> Create the right foundations to remove the big cost barriers of the banking industry of today, by Huw Davies at Ozone API

👉 Really think about customer experience. Deep be care about it, that really makes a difference, by Ken Hart at Snowdrop Solutions

👉 Build products thinking of solving everyday customer problems, by Iliana de Silva at techreo

👉 When selecting partners, create efficient due diligence procedures to evaluate the best fit, key word, efficient, by Svitlanka Sergiichuk Romaniuk at Neofin solutions

👉Think sustainability. Do I really have to push to squeeze the last droplet out of the lemon? Or is it also sufficient if I only get three droplets out of that lemon and leave the rest to us?... this applies to business travel too, by

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