Episode Details

Join us as we dive into the world of hybrid hospitality with Ryan Killeen, the Chief Operations Officer at the Annex Hotel in Toronto. With a rich background that includes roles at Airbnb and Sonder, Ryan brings a wealth of knowledge to the table, discussing the future of hospitality that marries the comfort of short-term rentals with the luxury of hotels.

In this episode, listeners will learn about:

• The evolution of short-term rentals and hotels into a new, hybrid model.
• Ryan's journey from traditional hospitality to innovative startups like Airbnb and Sonder.
• The design philosophy behind creating guest experiences that feel like home.
• How technology is used to enhance, not replace, the guest experience.
• The importance of community partnerships and programming in creating a unique hotel atmosphere.
• The role of housekeeping in the overall hospitality experience and how it's integrated into the Annex's operations.

Tune in to gain insights into how the Annex Hotel is redefining hospitality and get inspired to think differently about your own approach to the industry. Whether you're a hospitality professional or simply passionate about travel and guest experiences, this episode is packed with valuable takeaways.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands